Privacy & Data — Answers to Your Questions
We collect information you provide when you open an account — name, email, phone number, date of birth and payment details. We also record your login times, which games you play, your bet history and withdrawal requests. This helps us verify your identity, process payments securely and keep your account safe.
When you deposit via these payment methods, we collect the transaction amount, timestamp and confirmation from the payment provider. We match this to your account and verify the sender's identity matches your registered details before crediting your balance. We keep this record for your transaction history and dispute resolution.
Yes. Contact our support team and request a data access report. We'll compile your personal information, account history, transaction records and login activity into a readable format. We aim to provide this within 7 business days, where local law permits.
Your account is flagged as inactive, and we keep your data only for the time required by local law — typically to handle outstanding disputes or tax obligations. After that period, you can request permanent deletion. We will not use your information for marketing or any other purpose once your account is closed.
Payment details are encrypted using industry-standard protocols and never stored in plain text on our servers. Deposits and withdrawals go through secure payment gateways managed by licensed providers. We verify every withdrawal request to ensure only you can move funds out of your account.
We share only the minimum data necessary with payment providers, identity-verification services and legal authorities where required by local law. We do not sell your personal information. Any third party we work with is bound by confidentiality agreements and must protect your data to the same standard we do.
Contact our support team immediately through live chat or email with details of your concern. We investigate all reports and respond within 24 hours. If you believe your account has been compromised, change your password right away and flag the issue to our security team through your account settings.
